Customer Satisfaction is Our Top Priority

Our success is based on your satisfaction in both the products you buy and with our company as a whole.

The Fire It Up Guarantee: We’re so certain you’ll be happy with our Kiln Dried firewood that we’ll burn your bill for any unused wood.

Special order or custom made items are non-cancelable and non-refundable. We don't use any deceptive advertising gimmicks nor do we have any hidden handling, packing or shipping fees. We have an extensive inventory in our warehouse, however some items are drop-shipped from a supplier. You will always be notified if there are any backordered items or of any delays in shipping your order.

We have over 25 years of experience in the service business and in satisfying our customers. We know our products and we take care of our customers. We believe in helping people make life more enjoyable by offering quality firewood and other fire essential products.

Expedited orders shipping charges are calculated prior to completing your order based on your location, weight of the item(s), and shipping method. You can also calculate your shipping charges by using our Shipping Calculator (on each item's detail page).

Most products ship from our warehouse facilities located in Roscommon, Michigan while others ship direct from the manufacturer. Most orders ship within 1 to 2 business days (custom orders, and certain other specified products excluded).

We have sophisticated software designed specifically for handling your online order to assure you fast accurate delivery. UPS shipments do not count the day of shipment as a day in transit. For instance, an order that is to be shipped 2 Day Air will actually take 2 days in transit PLUS the day of shipment. Also UPS does not deliver on Saturday unless Next Day Air or 2 Day Air is specified WITH the Saturday delivery option. Please note that refused deliveries may be charged a re-delivery charge. Any item returned will have the outbound freight charge deducted from the total return. Some items have promotional (reduced) shipping charges - the shipping cost on your order may not reflect the actual shipping cost.

Shipping Damage or Claims
If you receive damaged product or your product shows delivered but you have not received it, we have 14 days to file a claim with the carrier. If we are called outside of this time frame we cannot make any guarantees on replacements or credits.

International Orders
Duty, taxes, and brokerage fees may be assessed on your shipment by customs and UPS which is generally collected by UPS or FedEx at the time of delivery in the form of a COD. Please contact your local Customs office for an estimate of these fees.

Return Policy
All items except for custom and special ordered product can be returned within 30 days of receipt. All returned goods must be in new re-sellable condition and in the original packaging. Customers are responsible for returning the item in the original packaging and in saleable condition.

Please properly package and insure the item so a claim can be filed with the carrier if damage occurs during return shipping. Claims can not be made on items not properly and securely packaged. Goods are to be returned, freight prepaid, along with a copy of your invoice and reason for return. Defective items may be exchanged during the first 30 days on most products, after 30 days the manufacturers warranty applies. Any "Free Freight" item returned will have the outbound freight charge deducted from the total return. Many items have promotional (reduced) shipping charges - the shipping cost on your order may not reflect the actual shipping cost. The 30 day timeframe begins when you receive your order. Returns must be postmarked or shipped back to us no later than the 30th day from the date of receipt. Returns shipped beyond the 30 day timeframe will not be refunded and will be returned to the sender at their expense.

Fireplace Enclosures: Stock fireplace enclosures can be returned, however, there is a 20% restocking charge. Please be sure to re-package the enclosure to prevent damage to the enclosure. Any enclosure returned and not properly packaged that receives damage due to improper packaging may be subject to additional charges to bring the enclosure back to new condition.

Fireplace Screens: All fireplace screens will be subject to a 10% restocking charge to cover re-packaging.

Before returning any product please call Fire It Up Firewood at 203-276-8711or email for a return authorization number. Items returned without a return authorization number will be refused or subject to a restocking charge.

All items are guaranteed by the manufacturer. Depending on the item, the warranty period varies. All items are guaranteed to be free from manufacturing defects when received. Specific warranty periods vary by manufacturer. For specific warranty information on a given item please call Fire It Up Firewood at 203-276-8711 or email

Tracking Your Order
When you place an order through our Web site you will receive an email confirmation that your order is in process. When the item ships you will receive an additional email with a tracking number when shipped via UPS or FedEx, or date shipped when shipped by other carriers. Drop-ship orders will only be confirmed, please call for more info.

Secure Ordering
When you order through our Web Site you can be sure your credit card is secure. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Using your credit card on our secure server is guaranteed. In the highly unlikely event that your credit card is used fraudulently online with Fire It Up Firewood, and you must pay any amount because of the fraudulent use, you will be reimbursed fully.

Your Privacy Assured
Fire It Up Firewood will never share any personal information you give us online. We do not make your information available to any outside companies and we don't send mailings or frequent email advertisements. We do send out a monthly newsletter via email with specials and other helpful information if you have selected to receive this information during the check-out process. Our online Checkout form makes it very easy for you to opt-out of this with a click of your mouse. It's entirely your choice.

We make every effort to correctly portray the items and information contained in this web site. In the event of pricing errors, errors in descriptions, and informational content errors, we will attempt to correct the situation in a timely fashion once notified. We will not be held liable for pricing errors and reserve the right to cancel any order or refuse shipment at any time with written notice to the buyer.

We reserve the right to change these terms and conditions at any time. You should periodically visit this page to review the current terms to which you are bound.

Please note, all content on this site is copyrighted by Fire It Up Firewood, a division of Greenwich Pool Service. No repurposing, duplication, or reuse allowed without prior written consent of Fire It Up Firewood.